Effective March 15, 2005, it is the Policy of The Keyes Company and the Information Technology Department to provide basic network connectivity and services to realtors as part of their association with the company. Associates’ computers connected to the Keyes Company network must conform to all current standards of the Keyes Company network.
Minimum standards for an Associate computer to be networked and/or serviced are:
- A properly functioning PC system with a processor speed comparable to an Intel Pentium II 266 or greater.
- Minimum of 256 Mb of RAM memory, free Hard Drive space greater than 2 GB.
- The operating system must be Windows 2000 Pro, Windows XP Home, or Windows XP Professional.
Effective January 1, 2005, Microsoft Windows95, Windows98, and Windows Me are no longer supported, nor any Apple OS, nor any other non-Microsoft operating system product.
Windows Vista will not be supported until July 1 2007.
Basic Information Services provided (at no additional fee):
- Connect PC to the Keyes Company network. Includes Ethernet connection or WiFi where available. PC must have either working Ethernet or Wireless card.
- Setup and configure PC for Internet access including links to online MLS services.
- Configure Outlook to access The Keyes Company corporate email service.
- Install printer drivers and access to local network attached printers.
- Remove Spyware.
- Apply Windows Updates.
- Computer Optimization - Resolve problems with slow or hanging computers if not hardware related.
- Software Install - Legal software only, must have original disk(s) and license Key(s)
The following rules apply to all services provided by technicians.
- All computers connected to the Keyes Company network must have current Anti-Virus software. It is the responsibility of the associate to purchase and update this software. If associate fails to maintain Anti-Virus software, a technician is obligated to remove the computer from the network immediately without notice to prevent the spread of potential viruses.
- Associate is responsible for saving data resident on their equipment. Although technicians may assist with backing up files in the event that service is provided, it is ultimately the responsibility of the associate to backup his/her personal and work related data. Associate assumes full responsibility for any data loss.
- Technicians cannot install illegal software. Associate must have legal licenses for all software present, including original discs and license keys. Technician will inform VP of IT if asked to install illegal software.
- The technician will not install, configure, or troubleshoot hardware.
- The Keyes Company does not purchase hardware upgrades or peripherals for Associate’s personal computers.
- Technicians will not travel to associates home.
- Other rules and/or policies may apply.
The technician is responsible to provide the associate the status of repair and an estimate of time to complete the repair. Situations may arise where a technician cannot fix a problem due a hardware issue or to circumstances beyond our control.
It is mutually agreed and understood that computers will break down and require periodic repairs and that the Associate is responsible for their own equipment. It is further agreed and understood that it is the full responsibility of the associate to save and back-up any data that may be stored on the computer(s) prior to any technical services performed, and to maintain and periodically update the anti-virus software installed on the computer(s).
By selecting "AGREE" below, associate authorizes work to be performed on their computer(s), acknowledges that he/she has read and agrees to this authorization form, and absolves the technician and The Keyes Company from liability resulting from work performed. |